Returns policy

Lucinda Ellery offers a 14 day refund policy on all products purchased online providing that proof of purchase is supplied. Postage and packaging is non-refundable. We are unable to offer a refund or exchange on used items, unless the product is damaged or faulty. Please contact us on 0844 567 8899 if you have any queries regarding our refund and exchange policy. Refund is by cheque only. Please note we are unable to refund payment card used for security reasons. Please allow 7 days to receive cheque refund. Postage not refunded.

Returns Address:
Lucinda Ellery Ltd. 312 -314 King Street, Hammersmith, London, W6 0RR